The Veteran Bottleneck: How Tools Built for Beginners Are Slowing Down Your Best People
Modern workflow platforms are increasingly designed around the needs of new or general users, but this design philosophy carries a quiet organizational cost. Domain experts — the employees who understand edge cases, institutional nuance, and when standard processes should yield to judgment — often find themselves constrained rather than empowered. The result is a paradox: the more someone knows, the slower the tool makes them.