Increase in number of TripAdvisor reviews
Increase in number of reviews mentioning someone by name
Increase in SLS’s Average Rating (over 1 pt out of 5!)
Increase in TripAdvisor ranking from #62
to #24 in Miami!
The SLS South Beach is a luxury beachfront Miami hotel with two upscale restaurants, an extravagant beach club, and exclusive poolside lounging ... and one of the hottest tickets in Miami!
The SLS was generating a tremendous number of rave employee reviews using Grata. The logical next step: leverage that spirit and goodwill to boost their TripAdvisor presence:
Fix a declining number of TripAdvisor reviews
Increase a TripAdvisor score and city ranking that didn’t truly represent SLS’s luxury experience
Grata built an automated post-Grata review process that asked for a quick follow-on TripAdvisor review. Grata’s review engine automatically copies a user’s feedback, allows for quick editing, and sends the customer directly to SLS’s TripAdvisor review page - where they paste it, click a rating and submit – all in under 30 seconds!
- Simon Sorpresi, Area Vice President, sbe